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Política de calidad Aguas de Urabá se compromete a satisfacer las necesidades de sus clientes en servicios públicos de acueducto y alcantarillado con continuidad, calidad, cobertura y eficacia, cumpliendo los requisitos legales, preservando los recursos naturales, apoyados en la idoneidad del talento humano, tecnología e infraestructura adecuada, en procura del mejoramiento continuo de sus procesos. Política de Comunicación La comunicación en Aguas de Urabá tiene como marco de actuación el respeto, la transparencia, la oportunidad, la pertinencia, la veracidad y el diálogo y está orientada a garantizar su reputación y a mantener una adecuada relación con los grupos de interés, para contribuir a la sostenibilidad y al desarrollo de la estrategia del Grupo EPM. Política Ambiental de Grupo EPM El Grupo EPM, como prestador de servicios públicos relacionados con energía, agua potable, saneamiento básico y telecomunicaciones, es consciente de su interdependencia con el ambiente; por lo tanto, debe realizar una gestión ambiental integral* de manera proactiva, con criterios de competitividad empresarial y sostenibilidad ambiental, económica y social. *Gestión ambiental integral: acciones que desarrolla el Grupo EPM para la prevención, mitigación, corrección, y/o compensación de los impactos negativos y la potenciación de los impactos positivos sobre los componentes físico, biótico y social, desde la planificación de los proyectos, obras o actividades y de los impactos que éstos puedan recibir del medio. Lineamientos de la Política Ambiental Política de Responsabilidad Social Empresarial La Responsabilidad Social Empresarial debe ser el marco de actuación dentro del cual se desarrollan los objetivos estratégicos de Aguas de Urabá, para contribuir al desarrollo humano sostenible a través de la generación de valor social, económico y ambiental, acogiendo temáticas sobre sostenibilidad contempladas en iniciativas locales, nacionales y mundiales. La actuación empresarial socialmente responsable tiene un fundamento ético, a partir del reconocimiento de los impactos que sus decisiones tienen sobre los grupos de interés; está articulada con el Gobierno Corporativo y se gestionará desde el quehacer diario de la empresa y de las personas que la conforman. Política de Gestión Humana El gerenciamiento del talento humano en Aguas de Urabá, se basa en el desarrollo de competencias y contribuye desde la dimensión humana al logro de la estrategia empresarial, a la dignificación de la vida de sus servidores y a la promoción de comportamientos socialmente responsables en sus actuaciones. En coherencia con ello, Aguas de Urabá y sus servidores propician conjuntamente el crecimiento laboral y personal a través de un entorno de trabajo estructurado a partir de una cultura de alto desempeño, los valores organizacionales, la ética, la calidad de vida, el bienestar, la normatividad laboral y las disposiciones nacionales e internacionales acogidas en el marco de los derechos humanos.
Modelo de gestión ética Aguas de Urabá presenta su modelo de gestión ética, que tiene el propósito de orientar el actuar de todos los funcionarios de la empresa, en los principios valores y políticas institucionales que regulan las relaciones laborales entre ellos y de estos con los usuarios, a través de los servicios que preste la organización. |
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